Covid-19 Pandemic - Attending an appointment in the surgery

You have been invited to attend the surgery for an appointment. Please see the instructions below to minimise the risk to both yourself, our other patients and our staff.

  • Attend alone - no partner / children if possible
  • Remove coat before entering the building and avoid carrying anything (eg a handbag, ‘phone, kids’ toys, food or drink)
  • Wear loose fitting clothing that will not need to be removed if you are going to be examined.
  • Use the lavatory before leaving home – our toilet facilities are unavailable
  • You will be met at the door and given a mask to put on before entering the building. You will also be asked to use hand sanitiser. Please try to avoid touching anything e.g. doors when you are inside.
  • Conversation will be minimal during the time you are in the building. Please don’t be offended; this is to keep us all safe. We will speak to you before and after you are seen via the ‘phone.

Covid-19 Pandemic - House Visit Procedure

We have agreed to visit you at home. In order to minimise the risk of this contact to both yourself, our other patients and our staff, we ask that you attempt as far as possible to follow the protocol below. If any of these cause you any difficulty, please let us know before we attend.

Preparing for the nurse / doctor visit:

  • Please be ready for the nurse or doctor; you will be seen and examined as close to your front door as possible. This is to minimise the risk of attending your home.
  • Please open windows half an hour or so before the Clinician attends to ventilate the home / room.
  • Please ensure you will not require to visit the toilet while we are there.

During the visit:

  • Verbal conversation will be absolutely minimal while we have contact with you at your home. We will speak to you before we attend and discuss the outcome via telephone afterwards.
  • The purpose of the visit will be to physically examine you. This will be done as thoroughly as is required, but as this is all we are doing while we are with you, you will find that the visit should be much quicker than normal. Again, this is to minimise risk.
  • If any questions arise while we are there, you will have an opportunity to discuss these with us after we have left. Please try, as far as is sensible, to avoid conversation with the nurse or doctor while we are there.

We hope you understand the reasons behind this change of procedure and don’t find it too inconvenient. If you have any questions about this, please get in touch before the visit.

Coronavirus Advice

Please click here for guidance on how to manage Coronavirus at home (PDF, 251KB)

Isolation Note for your employer - click here for further details.

**UPDATE 23/03/2020 COVID-19 HUBS**

From Monday 23 March 2020 from 0800 onwards, ALL COVID presentations (Fever and/or continuous cough) should be directed to NHSinform and NHS 24 on 111. This will be the first point of contact for all COVID-19 related symptoms.


Calls will be triaged through a NHS24 hub and patients who need to be seen will be offered appointments at dedicated local assessment centres, staffed and equipped to deal with COVID-related presentation.

We are still operating a telephone triage system for appointments at the practice according to National Guidelines as we aim to reduce the spread of COVID-19. What happens with the spread of this virus over the next few weeks will have a huge impact on all of us in the NHS and our patients. It is imperative to adhere to the social distancing and social isolation guidelines at this time.

Thank you for your ongoing support during this challenging time.

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